Help, without the runaround.

Search or browse, pick a provider, choose a time from their real availability, answer their booking questions, confirm your address, and pay. You will get a confirmation as soon as they accept.

Always. Every service on Fro is delivered at your location. There is no "come to the shop" option.

Some services ask a few short questions before you confirm: hair length, number of rooms, whether there are stairs. They exist so the provider arrives with the right kit and the right amount of time set aside.

Yes. Messaging lives inside the app and stays there. Phone numbers and your exact address are not shared until the booking is confirmed, which keeps both sides protected if something needs sorting out later.

Yes. If you cancel before work starts, the payment hold is released and you are not charged.

It is shown to you when your provider arrives. They enter it to start the job, which confirms they are at the right place with the right person, so work never begins at the wrong door or before you are ready.

A bundle of sessions sold together at a discount and paid up front. Each session is then booked against the package as you use it.

Authorized when your provider accepts, captured when the job starts, held in escrow until you confirm.

Card, Apple Pay, or Google Pay. Every payment runs through Stripe.

When you confirm the work, or automatically 24 hours after they mark it done, so nobody is left waiting indefinitely.

Open the booking and report an issue. Refunds go back to your original payment method; partial refunds are supported.

No. Cards are tokenized by Stripe. Fro stores only the brand and last four digits so you can recognise it. Full card numbers and CVV never reach our servers.

Completely. If you add one it goes to the provider, on top of the job price.

To show services inside your radius and to place your booking address on the map. You can decline location access and still book by typing an address.

No. Background location applies to providers only, runs only while a booking is in progress, is visible only to that booking’s customer, and stops when the job ends.

Every data type, its purpose, and every permission the app requests is listed on the App Privacy & Data Use page, the same disclosure behind our App Store label and Play Data safety form.

No. Fro carries no third-party analytics SDK, no crash-reporting SDK, and no ad network. We do not sell personal data or share it for advertising.

Booking status changes, messages, payment events, and, if you provide with a team, assignment offers.

Profile → Notifications. Every category has Off, Muted, and Alerts. Promotional messages are off by default.

Identity and bank details are verified through Stripe before they can accept work. Some also hold professional licences reviewed by our team, category by category, and some verify ownership of their Instagram or TikTok.

No, and we do not claim to. What we verify is identity through Stripe, professional licences by admin review, and social profiles by ownership proof.

Report it from the booking. Cases go to our team with a direct message thread so you can follow the resolution.

Call 911 first. Then report the case in the app so there is a record of what happened.

Profile → Become a Provider. Add your details, set your service area, accept the agreement, and connect Stripe.

Yes. Until Stripe reports your account as payout-enabled you cannot publish a service or accept a booking, and your account stays a normal customer account. The moment verification clears, provider mode unlocks automatically.

20%, plus card processing. Both are added on top of the price you set, so your listed price is what you keep.

Any time from $10. Instant withdrawal costs $1.50, or pick a daily, weekly, or monthly schedule for a lower cut.

Points are bought with a card or from your wallet and spent on visibility: Video Boost, Search Priority, Sponsored Search, or a Featured Profile. They are a licence to platform features, have no cash value, and are non-refundable.

Yes. Invite providers by @username, group them, split revenue on shared jobs, and broadcast overflow work to a team pool that nearby providers can accept.

Profile → Edit Profile.

In the app: Profile → Delete Account. You are signed out and the account is held for 30 days. Nothing is erased in that window, and signing in again and choosing “Keep my account” restores everything exactly as it was. Signing in alone does not cancel it. If you have already uninstalled the app, use the delete-account page or email support@froapp.com from your account address; we confirm within 72 hours and finish within 30 days. Either way we keep only the financial, dispute, and co-owned records described on that page.

Partly. Your profile, threads, messages, and notifications are cached on your device so the app opens and reads without a connection, then syncs when you are back online.